Our standard delivery time is 10–15 days after dispatch, but most customers receive their order earlier than that. At the moment we ship only within the United Kingdom, and every order comes with tracking so you can follow your parcel on the way.

Yes – we offer free shipping on all orders across the UK, with no minimum spend. The price you see on the product page is exactly what you pay at checkout. No hidden delivery fees.

Of course. You have 14 days from the day you receive your order to request a return. If the item is unused and in good condition, just contact our support team and we’ll guide you through a simple, hassle-free return and refund process..

Yes. All payments are processed through secure, encrypted checkout using trusted providers (such as major credit/debit cards and PayPal). We don’t store your full card details and your personal data is protected in line with UK/EU standards.

If your order arrives damaged, faulty, incorrect or late, simply contact our fast, friendly support team with your order number and a brief description of the issue. We’ll sort it quickly with a replacement or refund, always aiming for a fair solution that keeps you and your pet happy.